Customer Service Supervisor
Maplecrest Group Inc. (formerly Profriends Group Inc.)
- General Trias, PhilippinesGeneral Trias, CALABARZON, PhilippinesGeneral TriasCALABARZONPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-10-13T16:16:24.649940+00:00Job closed.
Job Description
Job Summary:
Customer Service Supervisor is responsible for managing all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
Duties and Responsibilities:
- Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
- Establishes and implements performance and service standards
- Supports in the performance management and staff development of call center department
- Provides direction and guidance to guarantee consistent achievement of key performance metrics
- Ensures that calls, emails and chats are handled professionally and customer’s complaints/issues are being address properly
- Prepares and keeps records, monthly reports and other documents related to call center operations
- Performs other duties as assigned
Minimum Qualifications
- Education: Graduate of a bachelor's degree in any field
- Knowledge: At least 5 year(s) of working experience in a BPO setting
- Technical Competencies: Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Soft Skills: Good communication and presentation skills, keen to details, comfort with technology, demonstrated interpersonal, coaching and supervisory skills
- Attitude: Ability to learn and adapt in a startup environment, hungry to learn, drive to be a team player, has a positive and upbeat attitude
- Willing to work in Haig, Mandaluyong City and/or General Trias, Cavite
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- General Trias, CALABARZON, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Maplecrest Group Inc. (formerly Profriends Group Inc.)
Maplecrest Group Inc. (MGI) is a Philippine-based holding company with investments in various businesses including real estate development, wholesale and retail trading, and consumer finance. The Company was established in Mandaluyong City on 01 April 2013. MGI’s main subsidiaries and affiliates include Property Company of Friends, Inc., Homeguide Inc., and Maplecrest Financing Corporation, among others. We are committed to creating communities that secure a high quality of life and strong sustainable economic prosperity for Filipino families.
As part of our ongoing expansion, we are currently looking for responsible and competent individuals to help bring MGI to its target destination, which is business profitability and sustained growth. We aim to grow our business portfolio by developing new lines of businesses; proposing mergers, acquisitions, and partnerships, and overseeing the operations of our various subsidiaries and affiliates.
MGI's logo is a contemporary rendition of an interwoven pattern that represents the company’s foundations - solid friendship and a unity of dreams that inspired the creation of communities to transform the lives of Filipino families. Intersecting paths communicate opportunities and dynamism. Shades of the color turquoise, which is a mix of green signifies life, balance, and well-being; and blue signifies sincerity and underpins the company’s relationship with and commitment to its stakeholders.