Business Intelligence Analyst  

Your Role:

• Serves as clients' day-to-day contact on products and services, predominantly Information and Analytics and other mClinica offerings
• Answer client queries and maintain logs and ensure follow through and work towards process improvement
• Ensure accurate and timely communication of support issues to relevant internal departments/stakeholders
• Develops an understanding of clients' potential business needs.
• Provide an analytical support and information gathering to help clients for Connect and SwipeRx platform across different markets i.e Philippines, Malaysia, Indonesia, Thailand, Vietnam and other markets across Southeast Asia
• To help transform these data into information relevant to the client's business needs.
• Responsible for provision of ad-hoc services for clients, such as specialized data reports or visualizations. Ensure contract fulfilment to specifications including timelines and quality whilst maintaining client expectations.
• Support efficiency improvements through technology tools in the data validation process.
• Where required, join client service meetings at client’s offices.

Your Qualification:

• Bachelor’s degree in Health Sciences or equivalent
• At least 1 year experience in Customer Support and Client services
• Passionate and interested in Customer Support and Client Services role and in public health in general
• Can adapt to a start-up and fast-paced environment easily
• Excellent verbal and written English communication skills
• With good client service, listening and phone skills
• Excellent at documentation and problem-solving skills
• Can manage to comprehend, process, analyze, and communicate information well