Customer Relation Services and Commission Processing Supervisor  

Customer Relation Services

· Oversees sending of welcome letters/kit to clients

· Oversees monthly customer satisfaction survey call logs

· Consults with training and recruitment section for mishandling of clients

· Answers all clients inquiries on both mobile and email

· Checks if queuing are properly monitored (sales groups)

· Monitors all requests on CTBS and its notarization that were requested/ forwarded to the documentation department

· Monitors all requirements on layout and dimension that were requested to project integration department

· Assists irate clients and brokers on their concerns

· Coordinates with AMD regarding all client concerns

Commission Processing

· Monitors all requested and qualified agents for commission processing

· Supervises queries of property consultants regarding remarks from Payables, Reviews and Verification Department

· Oversees all requests that are qualified for PDC and other incentives

• Candidate must possess at least Bachelor's/College Degree;
• At least 3 Year(s) of working experience in the related field is required for this position;
• Strong communication skills and phone etiquette (Required language(s): English, Filipino);
• Good communication and presentation skills;
• Strong analytical and planning skills;
• Excellent problem-solving skills;
• Work experience from Megaworld Corporation and Global Estate Resorts Inc. is an advantage
• Willing to work in BGC, Taguig