MCS Philippines
MCS Philippines

Customer Service Representative (Fixed Day Shift)  

MCS Philippines

 
  • Makati, Philippines
    21F Trident Tower, 312 Sen Gil Puyat Avenue, Makati City, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-23T16:00:00+00:00
Job closed.

Job Description

This position is primarily responsible for assisting customers with product questions/problems, order inquiries/placing orders, and other customer related questions.

Core duties and responsibilities include the following. Other duties may be assigned.

  • Place an order via Phone, Mail, E-mail, or chat.
    • Maintains sales goals by up/cross-selling products
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Via all service channels (phone, email and chat)
  • Document all interactions in CRM/database software.
    • Fill out appropriate forms including escalation issues
  • Communicate Properly with Supervisors or Management regarding any internal or external issue
  • Utilizes Customer Service skills to maintain the appropriate call length as well as the proper rapport with customers.

Minimum Qualifications

Education and or Experience:

College graduate with 2 years’ experience as a Customer Service Representative specializing in Sales

Skills and Abilities:

  • Excellent written and verbal communication skills.
  • Excellent telephone manner with clear, concise and professional communication skills.

Other Qualifications:

  • Highly motivated & enthusiastic
  • Self Sufficient
  • Ability to multi-task
  • Adapt to change
  • Work independently and with a group

– Fixed Day Shift

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
21F Trident Tower, 312 Sen Gil Puyat Avenue, Makati City
Industry
Information Technology / IT
Vacancy
4 openings
Website
http://www.mercolaconsultingservices.com/

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About MCS Philippines

Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

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