Customer Service Representative (Fixed Day Shift)
MCS Philippines
- Makati, Philippines21F Trident Tower, 312 Sen Gil Puyat Avenue, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
This position is primarily responsible for assisting customers with product questions/problems, order inquiries/placing orders, and other customer related questions.
Core duties and responsibilities include the following. Other duties may be assigned.
- Place an order via Phone, Mail, E-mail, or chat.
- Maintains sales goals by up/cross-selling products
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Via all service channels (phone, email and chat)
- Document all interactions in CRM/database software.
- Fill out appropriate forms including escalation issues
- Communicate Properly with Supervisors or Management regarding any internal or external issue
- Utilizes Customer Service skills to maintain the appropriate call length as well as the proper rapport with customers.
Minimum Qualifications
Education and or Experience:
College graduate with 2 years’ experience as a Customer Service Representative specializing in Sales
Skills and Abilities:
- Excellent written and verbal communication skills.
- Excellent telephone manner with clear, concise and professional communication skills.
Other Qualifications:
- Highly motivated & enthusiastic
- Self Sufficient
- Ability to multi-task
- Adapt to change
- Work independently and with a group
– Fixed Day Shift
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 21F Trident Tower, 312 Sen Gil Puyat Avenue, Makati City
- Industry
- Information Technology / IT
- Vacancy
- 4 openings
About MCS Philippines
Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District.
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment.
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle.
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.