Metrobank
Metrobank

Collections Associate - Phonebased  

Metrobank

 
  • Pasay, Philippines
    Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-05-17T16:00:00+00:00
Job closed.

Job Description

The jobholder performs collection activities for past due accounts (1-29 days). He/She is also responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.

Detailed Job Description:

  • Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.
  • Obtain additional contact information from other mediums.
  • Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.
  • Block overlimit or delinquent accounts to prevent further exposure
  • Receive requests for change of billing addresses and other contact information from cardholders and forward to Collections Back Office for maintenance
  • Refer complaints on unposted/misposted payments, misposted transactions, non/late receipt of statements of accounts, unsuccessful debit arrangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action
  • Evaluate and recommend approval/disapproval of requests for waiver of charges

Minimum Qualifications

  • Bachelor’s degree holder; preferably graduate of business course
  • Good Oral and Written Communication Skills
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Willing to work overtime on weekdays, weekends, and /or holidays

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Pasay, Metro Manila, Philippines
Industry
Banking / Mortgage
Vacancy
10 openings
Website
https://careers.metrobank.com.ph

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About Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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