MARIE FRANCE BODYLINE INTERNATIONAL
MARIE FRANCE BODYLINE INTERNATIONAL

Call Center Supervisor  

MARIE FRANCE BODYLINE INTERNATIONAL

 
  • Makati, Philippines
    6F Global Enterprise Bldg., Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-04-12T16:00:00+00:00
Job closed.

Job Description

  • Generation of daily, weekly and monthly reports on the team's performance
  • Assist in the formulation of targets for individuals within her team in order to maximize revenue, customer experience
  • Measure performance of Call Center Agents based on identified key metrics/qualitative standards to support corporate objectives
  • Monitor random calls to improve quality, minimize errors and track performance of Call Center Agents
  • Review individual production, work quality and initiates corrective action to address performance gaps
  • Assist in the formulation/revision of the Call Center Training Manual
  • Prepare monthly/annual results and performance reports for Management reference
  • Manage customer relationship in pre-sales for an effective handover to post sales
  • Devise ways to optimize procedures and keep staff motivated
  • Responsible for assessing the work output and performance of the Staff and provide guidance and feedback to maximize their performance
  • Ensure adherence and reinforcement of company policies and other established rules and procedures
  • Improves quality results by recommending necessary changes
  • Keep Management informed on issues and problems

Minimum Qualifications

  • A degree holder from a reputable university
  • With at least 5 years proven experience as a Call Center Supervisor / Trainer or in a similar role, handling business operations and leading a team in a shared service environment.
  • Can analyze data from reports generated and come up with a corresponding recommendation to boost sales.
  • Up-selling experience is a requirement
  • Outstanding communication skills both verbal and written
  • Excellent customer service and leadership skills
  • Excellent organizational, planning and time management skills
  • Logical thinker with superb creative problem-solving skills when handling difficult or irate clients
  • Ability to provide administrative and technical support to Call Center Agents
  • Results-oriented
  • Tech savvy with knowledge of telephone equipment and relevant computer programs

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
6F Global Enterprise Bldg.
Industry
Health / Fitness
Vacancy
1 opening
Website
https://www.mariefrance.com.ph

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About MARIE FRANCE BODYLINE INTERNATIONAL

"Everything BEAUTIFUL starts here” Marie France Group of Companies is the country’s pioneer and leading provider of advanced and innovative slimming, skincare, and hair care solutions. We are comprised of the iconic and trusted brands namely Svenson, Facial Care Centre, and Marie France. Svenson started its operations in 1981 and pioneered the technologically advanced hair loss solutions in a market saturated with over-the-counter products. Facial Care Centre was launched two years later, setting itself apart from other skincare centers by exclusively offering premium and non-invasive skin rejuvenation treatments that help clients feel and look their best for their age. Marie France, was established in 1985 as the country’s leader and pioneer in non-invasive body shaping treatments that revolutionized Filipinos’ perspective on weight loss. With sustained success over the years, we expanded to cater to the male market through Marie France for Men. Both brands followed a holistic approach to slimming by combining state-of-the-art technology and techniques with sensible nutritional guides. To date, we continue to be the preferred choice of men and women who acknowledge the importance of becoming the best version of themselves by living healthier lives. Being one of the top players in the industry for almost four decades, The Marie France Group continues to unwaveringly lead the Beauty and Wellness industry to meet its mission and vision. It now has 28 branches in 12 locations all over Metro Manila together with Pampanga and Cebu for its provincial branches. Plans for more branch expansion in urban centers nationwide are also on the horizon. Along with our continuous growth and success, we are always on the lookout for committed and passionate team members to be part of our growing family. We welcome those who value providing our valued clients with a personalized experience and genuine concern while also sharing our core values geared towards customer commitment, value for others, expertise and excellence among others. Check out possible opportunities with the Marie France Group and start your life changing career with us!

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