MicroSourcing
MicroSourcing

Client Services Assistant  

MicroSourcing

 
  • Pasay, Philippines
    Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-09T16:00:00+00:00
Job closed.

Job Description

Key Duties & Responsibilities:

  • Morning updates in Slack - client codes running low Monitor Looker reports for changes/spikes in client’s performance
  • The creation of a brand, offer, connect site, hosted client page, smart overlay all based on new business & current client’s needs.
  • The maintenance of clients in the CMS system (full image updates, copy updates etc)
  • Respond to inquiries via support inbox (disputes, boosts etc)
  • Legacy SIG brands (list coming)
  • Emailing brands to get new codes Ensure all inquiries are responded to and resolved.
  • Ensure all manual verification are either accepted or rejected.
  • Maintain the list of pending institutions.
  • Raise bug reports to manager/ raise code issues to manager.
  • Go through list of rejected domains and determine if they should be added to our system or not.
  • Sending weekly co-reg data to clients
  • Code checks for key clients and Newsletter inclusions
  • Audit of live clients to check still live & linking.
  • Audit of live clients to check student discount codes are working
  • Ad Hoc: Research Projects, B2B Support (Inquiry Inbox), Close updates
  • Reviewing clients
  • Code checking
  • Assisting the UK operations team on tasks

Minimum Qualifications

  • Exceptional communication and communication skills (verbal & written)
  • Experienced with direct interaction with client.
  • Would have extensive experience in customer service handling voice and non-voice account
  • Would have worked or been previously involved with a startup or rapidly growing business
  • Thorough and attention to detail
  • Familiar with UK and other English speaking markets
  • A desire to succeed with a proven track record in delivering results

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Once in a while
Office Address
Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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