eCommerce Technical Support
MicroSourcing
- Quezon City, Philippines6F, 1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-01-19T16:00:00+00:00Job closed.
Job Description
The eCommerce Technical Support will be responsible for setting up, analyzing and optimizing product data feeds for our clients. You will be responsible for all elements of data feed optimization, ensuring adherence to client’s, and industry best Practices and documented methodology to ensure a high level of service delivery. You will transform raw data into an optimized product feed tuned for performance in each unique channel, including Google, Bing, CSEs and Marketplaces.
- Building product feeds, including optimizing matching, modifying, sorting and filtering mass quantities of product data into usable product listings
- Setting up data imports from eCommerce platforms (Magento, Shopify, BigCommerce)
- Setting up data imports via FTP
- Manipulates data by implementing SQL queries through data sorting, extraction and optimization
- Establishing parent/child variations and setting up a single product/SKU to have a shared identifier with parent SKU
- Using brand mapping tools to convert multiple brand titles into a single brand
- Configuring and mapping attributes from XML files
- Writing queries to accomplish data optimizations, transitions, matching ups, filtering, sorting and fixing broken product URLs and image URLs
- Ability to restructure product data to fit feed criteria of specific shopping engines and channels
- Setting up feed exports to CSEs including Google Shopping, Facebook, Bing Shopping and Marketplaces such as Amazon and eBay
- Liaising with clients to resolve any feed related issues that come up after optimization; fulfilling clients’ requests that are related to products and providing insights and suggestions for product feed optimization to clients
- Reviewing shopping data and uncovers new trends and discusses potential opportunities with clients
- Fixing data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data; resolving mismatching product attributes when products are updated and providing solutions to resolving errors and warnings in various shopping channels
- Creating detailed performance reports, customized to meet the goals and needs of our clients
Minimum Qualifications
- At least 2 years of related experience in related role
- Experience in eCommerce platform preferred (Magento, Shopify, BigCommerce)
- Strong analytical, critical thinking, and research skills
- Strong problem identification and resolution skills
- Required to pass our internal written/performance test for technical skills and aptitude for data analysis and problem solving
- Familiarity with SQL and XML
- Willing to work in Eastwood City, Libis
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 1880 Avenue Building
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About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.