AU Broker Administration Officer  

Revenue

• Manage the resolution of all Zendesk tickets that the members raise in relation to the payment of commission or any other aspect of their business relationship with the client.
• Liaise with Financial Institutions, where necessary, to resolve unpaid commission for the members.
• Communicate with the brokers regarding the resolution of commission queries via the Zendesk platform, email or phone.

SMART Marketing

All administration of SMART Marketing program for the brokers including:

• Onboarding of brokers onto the program
• Assisting with the setup of the brokers SMART website
• Assisting brokers with queries and ongoing support related to SMART by email and phone

• Structured approach to analysing and solving business problems with attention to detail and accuracy.
• Ability to work under pressure and to complete Member commission payment processing as scheduled and to resolve multiple requests at the same time
• Strong Analytical skills with basic accountancy and/or mathematical skills
• Ability to work in a team environment.
• Call Centre Training is a plus.
• College Degree in Commerce is a plus.
• Professional phone manner and ability to deal with difficult customers
• Ability to prioritise workload and identify urgent requests
• High level of self-motivation and organisational skills
• High standard of verbal and written skills with good attention to detail
• Ability to interact effectively and share knowledge within a team environment