Patient Service Representative
Leading Edge Executive Talent Search Inc.
- Taguig, Philippines22rd Floor, 139 Corporate Center, Makati, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities and Duties
- Completes both scheduling functions and registration functions with the patient for an upcoming visit during one call: [90%]
- Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.)
- Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts
- If assigned to Order Management: verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct account number.
- If assigned to Complex Pre-Reg: [90%]
- Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre-payment for future services/performing collection efforts
- Create a complete pre-registration account for an upcoming inpatient/surgical admission
- Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility
- Other duties as assigned based on department needs [10%]
Minimum Qualifications
- Telephone/call center, pre-registration, and/or scheduling experience preferred. Two to Three (2-3) years of customer experience ideal.
- Preferably Bachelor’s degree and completion of related medical certification program desired
- Amenable to work in the nightshift
- Amenable to work in BGC, Taguig
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- 22rd Floor, 139 Corporate Center, Makati, Metro Manila, Philippines
About Leading Edge Executive Talent Search Inc.
Recruitment Process Outsourcing (RPO) Group is a division of Leading Edge Executive Search, Inc. providing RPO and professional staffing services to local & multinational clients from various business sectors.
Our team comes with an expertise honed from being experienced staffing professionals and corporate recruiters -- working hard to deliver good matches to our clientele.