Head of Account Management


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted 4 days ago and deadline of application is on 12 Jun
Recruiter was hiring 11 hours ago

Head of Account Management


Job Description

  • Managing and scaling the team who is maintaining a good relationship between Moka and our merchants by acting as Point of Contact for all merchant's matters.
  • Driving projects and initiatives related to account management team.
  • Owning the after-sales experience for key merchants, including contract renewal negotiation and profit maximisation for both parties.
  • Advising key merchants on how to optimize their business operations with Moka.
  • Responsible for P&L of Account Management team.

Minimum Qualifications

  • At least 5 years experience in sales/account management in fast-paced environment or tech company.
  • At least 2 years experience in managing a team.
  • Great communication and negotiation skills.
  • Fluent English is a must.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing SaaS startup in Indonesia. We want to make POS accessible to everyone, and empower local businesses to grow. At Moka, we believe in values, not rules. We believe that it’s not about the suits or the time check-ins, but it’s about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.