Merchant Engagement Lead


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Posted a month ago and deadline of application is on 12 Nov
Recruiter was hiring 4 hours ago

Merchant Engagement Lead


Job Description

  • Own the overall Merchant Engagement team performance and pacing towards all monthly and quarterly goals that related with engagement and satisfaction target.
  • Conduct and monitor merchant health scoring regularly.
  • Identify potential issues within merchants and work with the wider business to take timely and effective action to resolve them.
  • Report periodically on data, activity and performance of team.
  • Participate in the screening and hiring of new candidates.

Minimum Qualifications

  • Bachelor's degree from a reputable university.
  • Having experience in leading team with data driven manner.
  • Able to act proactively to ensure smooth team operations and effective collaboration.
  • Strong problem solving skills required.
  • Proficiency in MS Office, esp Microsoft Excel.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
2 openings

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.