Merchant Community & Communication Associate - Design


  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
  • Full time
Recruiter was hiring 15 hours ago

Job Description

  • Work closely with other divisions in the operations department.
  • Assist with the development of communication and community plans for merchant retention.
  • Gather and relay feedback and follow up from merchants through various methods such as online surveys, meet-ups and interviews.
  • Plan, schedule and communicate all merchant-facing product changes to ensure merchants are notified and prepared prior to implementation.
  • Manage event audience development and outreach while also supporting the Customer.
  • Conceptualize and design all visual materials for merchant communication and community initiatives for use in electronic and print media.
  • Maintain a cohesive visual identity of Moka and implement branding guidelines.
  • Prepare layouts, designs, art work and formats for use in online channels and/or event display.
  • Success team with concept research, creation and design.

Minimum Qualifications

  • Bachelor's degree from a reputable university.
  • At least 1 year of experience in community development and social media/marketing, communications/PR/advertising/writing.
  • Excellent understanding of layout, typography, color, photography usage, and other design principles.
  • Experience developing design for a variety of creative projects including promotional channels, both digital & non-digital
  • Able to work independently, drive multiple projects at a time, and iterate quickly.
  • Embrace an iterative design process and receptive to feedback.
  • Highly skilled Adobe Creative Suite, especially Illustrator, PhotoShop, InDesign, After Effects, and Adobe Premiere.
  • Having exuberant, creative, approachable, patient, and flexible personality.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
1 opening

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.
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