Merchant Engagement Specialist
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-02-11T17:00:00+00:00Job closed.
Job Description
- Managing all newly acquired merchants via online communication channels
- Ensuring good product adoption throughout the merchant life cycle
- Help to answer inquiries, troubleshooting, and coordinating with other departments to raise any additional concerns
- Constantly look-up on merchant health core to identify potential medium/high-risk merchants
- Provide consultation to help merchants overcome business challenges
Minimum Qualifications
- Min 1 - 2 years of relevant work experience, experience in customer support / customer success is a plus
- Bachelor’s degree from a reputable university
- Proficiency in MS Office, esp Microsoft Excel
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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About Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.