Moka
Moka

Customer Support Specialist  

Moka

 
  • West Jakarta, Indonesia
    Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
    West Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-18T04:19:56.135658+00:00
Job closed.

Job Description

You will:

  • Deliver best-in-class support service to Moka customers
  • Troubleshoot and resolve customer inquiries over the phone and assign unresolved tickets to on-site customer support
  • Schedule set-ups with customer and assign tickets to on-site technicians
  • Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our customers
  • Represent Moka’s brand by appearing professional in front of clients
  • Communicate customer experience and feedback to product and business development team
  • Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management

Minimum Qualifications

You have:

  • Work experience in call centers or other related functions
  • Excellent oral and written communication skills
  • Ability to learn new technologies quickly
  • Self-motivation to achieve set targets and goals

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
5 openings
Website
https://www.mokapos.com/

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About Moka

We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow. At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.
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