Customer Success Team Lead
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-02-28T17:00:00+00:00Job closed.
Job Description
- Manage Customer Success renewal team through day to day monitoring and ensure they meet weekly & daily targets
- Creating SOP and manage the quality of the call, chat and E-mail that will increase effectiveness in the team
- Conduct quality control (QC) to ensure communication meets the standard
- Develop team knowledge and capabilities
Minimum Qualifications
- At least 5 years relevant work experience with 2 years of supervisor level experience in telemarketing role
- Any Science, IT or Engineering background preferred
- Excellent soft skill for interaction with various parties
- Excellent communication skills
- English speaking preferred
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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About Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.