Product Support Manager
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesia
- Full time
- Support Head of CX and Ops leaders in day to day operations of the Product Support team who manage tier 2 issues.
- Accomplishes Product Support human resource objectives by recruiting, developing, monitoring, enforcing policies and procedures.
- Ensure customer operations fulfill the set of performance objectives.
- Manage tools and processes used for Support tickets.
- Maintain a high-degree of responsiveness and issue resolution for user inquiries.
- Collaborate with various internal teams to improve both Support processes and the product itself.
- Monitor the individual & team efficiency to ensure we meet departmental KPIs on a daily & weekly basis.
- Work towards quarterly targets relating to customer satisfaction and quality performance targets.
- Bachelor degree from a reputable university.
- Engineering / IT background is a must.
- 3-5 years relevant work experience in solving difficult technical issues, with leadership experience in IT field.
- Excellent soft skill for interaction with various parties.
- Ability to think strategically and to lead.
- Top notch in implementing customer focus attitude.
- Job level
- Mid-Senior Level / Manager
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
- Information Technology / IT
- 1 opening
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