CRM Specialist
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2018-12-30T17:00:00+00:00Job closed.
Job Description
- Advocate for Moka CRM on its values and benefits to help drive business results, starting from the Salespeople to Merchants
- Analyze business processes and provide tips & suggestions on the right solutions/ process to increase Moka CRM adoptions and usage
- Provide Moka CRM training & refreshers for the different layers in organization: Managing Directors, Sales Managers and Salespeople
- Work as a "consultant" for merchants: ensure CRM is setup and activated properly, suggest the right campaign for merchants, train merchants to ensure proper usage of CRM, etc
- Analyze merchant’s performance, propose action plans/ campaigns, and follow-up implementation of agreed action plans
- Perform regular audits to each CRM Pro Merchants to help support CRM adoption and usage
- Support CRM merchants to address operational questions, reporting, system configurations, and general administration needs
- Share expert tips and recommendation to always improve performances (targeting, campaigns, timings, developing CRM playbook, and designing monthly calls.
- Monitor KPIs, provide reporting and challenge merchants on their monthly performance in order to improve their CRM KPIs.
- Benchmark market standards, share best practices and provide feedback and suggestions to merchants to improve campaigns and support implementation.
- Provide key CRM reporting including customer profiling and purchasing behavior, campaign results, data catching on a monthly/ quarterly, and on demand basis
Minimum Qualifications
- Min 2 years' experience in a CRM field
- Bachelor's Degree in Marketing, Business, Computer Science, Data Analytics, Psychology, or similar field preferred.
- Strong written and verbal communication skills, high degree of proficiency in synthesizing and communicating data from a variety of disciplines.
- Strong organizational skills, ability to handle multiple tasks, meet deadlines and manage priorities.
- Analytical thinker with a can-do, problem-solving attitude and a depth of knowledge in digital analytics, campaign tracking and ROI metrics.
- Knowledge and experience with CRM and marketing solutions systems preferred.
- Fluent in English communication
Perks and Benefits
Medical / Health Insurance
Free Lunch or Snacks
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
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About Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.