Heavy Equipment Technical Representative
MONARK EQUIPMENT
- San Pedro, Philippines, South Expressway, Corner Magsaysay Rd., San Pedro, Laguna, San Pedro, CALABARZON, PhilippinesSan PedroCALABARZONPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Attends to technical inquiries and execute product problem management practices within Caterpillar and Allied products, with the objective of providing high quality information and guidance on technical issues to all stakeholders for the fulfillment of the company’s service obligations to its clients and customers to ensure the products we represent provide best value. Works closely and regularly with Sales team to communicate field reported technical and product issues to ensure prioritization of their workload products sold to end users are well supported.
Job Summary:
- Nurtures healthy business relationships and regularly communicates with customers in order to ensure continued customer satisfaction.
- Ensure product incidents and failures are captured and clearly reported and entered in PSCRM or to relevant Cat or Allied product health representative in a timely manner in order to ensure continuous improvement of products supported.
- Attend to technical inquiries of internal customers, technicians to provide required information that is not readily available in the resources provided by principal.
- Coordinates with Service, and Sales BUs through monthly Product Problem Monitoring meetings and publications cascades in order to document current product quality and provide updates on improvements, publications and corrective measures.
- Understands and adheres to BU key business processes (OP/OG) in order to ensure compliance with ISO standards.
Minimum Qualifications
- Graduate of any Engineering course;
- With at least 5 years experience in Heavy Equipment and Get Set services.
- Preferably Licensed Engineer;
- Strong analytical and planning skills, good communication & presentation skills and , excellent problem-solving skills;
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- South Expressway, Corner Magsaysay Rd., San Pedro, Laguna
About MONARK EQUIPMENT
MONARK EQUIPMENT is the sole authorized dealer of CATERPILLAR, the world’s leading manufacturer of construction, industrial & mining equipment, diesel & natural gas engines. We ensure a quality of work that exceeds our customer’s expectations as we continue to deliver our commitment of excellence.
Enjoy the best of Industry Benefits! Quarterly Incentive Program for ALL positions PLUS! ADDITIONAL Quarterly Service Incentive for Technical Positions, Comprehensive Medical Program, Group Accident & Life Insurance, Sustaining Retirement Plan, 5 Day Work Week, Trainings Local and Abroad, Attractive allowance and leave schemes for Technical Positions, Year-round dynamic activities for ALL employees.