Service Advisor
MONARK EQUIPMENT
- San Pedro, PhilippinesMonark Product Support Center, San Pedro, CALABARZON, PhilippinesSan PedroCALABARZONPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Assesses service requests, proposes solutions, provides accurate and timely quotations using standard jobs, endorses service work orders for execution, and coordinates with appropriate sections within service administrative and operational policies and standards to ensure work order profitability and customer satisfaction and loyalty.
- Receives, assesses and responds to customers' technical inquiries, emergency calls, complaints, and other service concerns in order to address service needs, resolve issues, ensure customer satisfaction, and maintain customer loyalty.
- Coordinates with internal and external customers in order to give timely updates on job completion and ensure continued customer satisfaction.
- Practices contamination control and maintains cleanliness and safety in the designated work areas at all times in order to ensure compliance with government requirements and contamination control policy.
- Maintains and safekeeps assigned company assets in order to ensure proper utilization and good working order of resources.
- Performs other related functions as deemed necessary.
Minimum Qualifications
- Graduate of any Engineering course.
- With at least 3 years related experience in Heavy Equipment and Gen Set services.
- Preferably Licensed Engineer.
- Strong analytical & planning skills, good communication & presentation skills and excellent problem-solving skills.
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- South Expressway, Corner Magsaysay Road, San Pedro, Laguna
About MONARK EQUIPMENT
MONARK EQUIPMENT is the sole authorized dealer of CATERPILLAR, the world’s leading manufacturer of construction, industrial & mining equipment, diesel & natural gas engines. We ensure a quality of work that exceeds our customer’s expectations as we continue to deliver our commitment of excellence.
Enjoy the best of Industry Benefits! Quarterly Incentive Program for ALL positions PLUS! ADDITIONAL Quarterly Service Incentive for Technical Positions, Comprehensive Medical Program, Group Accident & Life Insurance, Sustaining Retirement Plan, 5 Day Work Week, Trainings Local and Abroad, Attractive allowance and leave schemes for Technical Positions, Year-round dynamic activities for ALL employees.