E-Commerce Retail Operations Manager  

The E-Commerce Retail Operations Manager oversees the productivity of E-commerce platforms and manages the day-to-day operations such as but not limited to, increasing of sales, efficiency of sales team, performs excellent customer service, secures and ensures the accuracy of the inventories and stocks.

Key Responsibilities:

A. Sales Achievement
 Ensures 100% achievement of monthly sales target set of the Management
 Monitors sales performance against sales forecast, analyze and interpret trends to maximize sales
 Monitors and analyzes competitors’ activities and market trends.
 Work closely with brand team, creatives, and demand planning team to align,
contextualize, and execute broader platform sales and marketing strategies

B. Inventory Management
 Monitors day to day stock movements and ensures that all items in webstore are properly stocked
 Coordinates with brands regarding their buying patterns, and aligning with them with respect to broader stocking strategies
 Forecasts and assists broader demand planning team in forecasting what items to buy, in what quantities

C. Customer Service Relations
 Identifies current and future customer requirements by establishing rapport to with potential and actual customers to understand customer service requirement
 Oversee the implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints
 Resolves customer problems or complaints by determining optimal solutions and in a professional manner

• Bachelor’s degree in Business, Entrepreneur, Marketing, or related work experience
• With at least 3+ years of working experience in digital sales
• Preferably from the e-commerce industry
• Experience with digital marketplace/e-commerce and thorough knowledge of online retail