Customer Success Specialist
- Sleman, IndonesiaSleman, DI Yogyakarta, IndonesiaSlemanDI YogyakartaIndonesiaIndonesiaTELECOMMUTE
- 3,500,000.00 - 5,000,000.00 IDR / monthIDR3,500,000.005,000,000.003,500,000.00MONTH
- Full time
Do you know what's web hosting and how can you benefit from it? Ever tried creating and developing your website? With a team full of professionals, we are looking for a Customer Success Specialist. He/she will be responsible for developing customer relationships that promote retention and loyalty. Customer Success Specialisthere will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Your Success Day:
- Interactive learning in our Customer Success Academy with extra guidance and mentors;
- Provide help desk support to Web Hosting users through conversations (live chat and phone);
- Identify customer needs and help customers use specific features;
- Inform customers about new features and functionalities;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc);
- Assisting Server Admin to monitor servers performance;
- Response and check abuse of service (spam/phishing).
- Get attractive bonuses for reaching monthly goals;
- Have flexible work hours;
- Enjoy working remotely (from anywhere in Indonesia);
- Be a part of an inspiring working culture;
- Enjoy being surrounded by smart and driven people;
- Access anything you need for your continuous professional development: books, workshops, plenty of mentorships;
- Benefit from other motivational perks such as birthday prizes, lottery, a special gift for the best team member, and much more!
Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!
- Candidate must be advanced in English;
- Min Diploma in any field (IT field is a plus);
- Have a set of skills customer-oriented, good communication skill, confidence, friendly, good in negotiation;
- Having knowledge in the domain, hosting, blog, and website will be valued;
- Have a big enthusiasm for self-developing, more specifically being an IT curious person.
Perks and Benefits
- Free Lunch or Snacks
- Life Insurance
- Medical / Health Insurance
- Performance Bonus
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Work from Home
- Sales and Marketing Knowledge
- Information Ordering
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
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