Otten Coffee
Otten Coffee

Lead Coffee Roaster  

Otten Coffee

 
  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-15T17:00:00+00:00
Job closed.

Job Description

  • To ensure each store has the appropriate levels of roasted coffee according to Artís Coffee standards
  • The Lead Roaster will be responsible for training all location staff on proper production operations
  • The Lead Roaster will be responsible for tracking and maintaining inventory levels of both green and roasted coffee as well as utilizing store staff to accomplish all roasting needs.
  • The Lead Roaster will manage the Roasting Schedule and to ensure the Roasting Schedule is adhered to and updated with any changes.
  • The Lead Roaster will place green coffee orders to Store Support for weekly delivery.
  • This position is based on a barista role — the Lead Roaster will remain a barista, working shifts at the coffee bar, and helping to run the retail floor.
  • The Lead Roaster is expected to serve as a resource for all coffee questions from customers, serving as an in-house expert. They exemplify customer service even when not directly involved in retail operations.
  • The Lead Roaster will be responsible for roasting samples and hosting cuppings related to the green coffee buying program.
  • The Lead Roaster will operate the roast bar, with goals to reduce production costs, improve inventory accuracy and predictability, improve roast profiles, and achieve maximum consistency across roasts.

Minimum Qualifications

  • Good pallette — nonsmokers strongly preferred.
  • At least two years customer service experience.
  • Has the ability to see situations from both a customer’s and a barista’s perspective; empathy is the most important prerequisite for training.
  • Has a calm, patient, methodical problem-solving approach.
  • Experience with excel a plus.
  • Contributes to positive team environment by recognizing alarms or changes in processes or customer service issues and has strong communication skills.
  • Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Artís. Maintains and models a calm demeanor during periods of high volume or unusual events.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
South Jakarta, DKI Jakarta, Indonesia
Industry
Food / Beverages
Vacancy
1 opening
Website
https://ottencoffee.co.id/

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About Otten Coffee

We: A company that began with a passion for coffee and strive to spread the passion to everyone.

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