Network Operations Engineer  

At Packet, we're out to Build a Better Internet™. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions.

RESPONSIBILITIES

Reporting to the VP, Cloud Operations, the Network Operations Specialist will be responsible for the following:

• Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure.
• Work alongside the ops teams to stand up new racks, configure switches, run cables as necessary, and provide local support for network issues.
• Provide support to sales and customer engagement team for customer related issues (both pre and post sales).
• Troubleshoot and resolve network issues as they arise.
• Strong optical networking design/troubleshooting experience.
• Ability to work closely with internal and external (customer/partner) DevOps organizations in implementation and troubleshooting scenarios.

PACKET CORE VALUES

The entire Packet team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem. Our core values are:

• Excited about leading our industry
• Driven, ambitious and persistent
• Find creative solutions to hard problems
• Effective at getting things done the right way
• Community-minded and do the right thing
• Passionate about building a better internet
• High motivation to succeed
• Aptitude to learn about technology
• Willingness to take measured risks

• Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP or other certifications desired.
• Education: College degree or equivalent work experience.
• Experience: 5 or more years working on large scale service provider networks.
• Network hardware: Cisco 6XXX or 76XX series L3 switches, all Juniper hardware, Cisco Nexus and Catalyst switching hardware, Fortinet or other firewall appliances, Array networks or other load-balancing hardware, Infinera or other DWDM systems.
• Network protocols/technologies: BGP, MPLS, OSPF, IPv4/6, MST/PVST, and many others.
• Working knowledge of Software-Defined Networking (SDN) theory and practical implementation.
• Strong organization and time management skills.
• Impeccable verbal and written communication skills.
• Familiar with local marketplace, companies and the community within the assigned region.
• A strong understanding of customer service a plus.
• Must be self-motivated and disciplined.