IT Customer Support
MileApp
- West Jakarta, Indonesia86, RT09/RW05, Jalan Letjen S Parman, Tanjung Duren Selatan Kel., Grogol Petamburan, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job Description
• Serving as the first point of contact for customers seeking IT technical or functional assistance and determining the best solution based on the issue and details provided by customers
• Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues
• Track the progress of resolution and provide regular updates for follow-up actions and incident status
• Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization
• Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities
Minimum Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not always required)
• Minimum 1 year of prior experience in IT Support, IT Customer Support, or equivalent
• Experience handling support through ticketing systems
• Experience creating and maintaining support documentation and knowledge bases
• Excellent verbal and written communication skills to effectively interact with customers
• Ability to understand and address customer concerns with patience and empathy
• Strong analytical skills to identify, diagnose, and resolve issues
• Ability to work effectively as part of a team
• Willing to be placed at client office located within Jakarta area
Perks and Benefits
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
✅ Laptop for Work – We provide the necessary tools to support your productivity.
✅ BPJS Kesehatan & BPJS Ketenagakerjaan – Comprehensive health and employment benefits.
✅ Medical Reimbursement – Covers dental, optical, medical check-ups, and wellness programs (Fitness and Wellness, Alternative therapies and Complementary, Stress Management and Mental Health Services)
✅ Overtime Allowance – Get fairly compensated for extra hours worked.
✅ Skill Development Allowance – Invest in your growth with courses, certifications, and training programs.
✅ Team Bonding Allowance – Strengthen relationships with quarterly team activities.
Required Skills
- Technical Support
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- GoWork Central Park, Letjen S. Parman Level LG, Unit L109-114, Tj. Duren Sel., Kec. Grogol Petamburan, Kota Jakarta Barat, 11470
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