Customer Support (Shifting)

Pawoon

Posted a month ago and deadline of application is on 13 Sep
Recruiter was hiring 2 days ago

Customer Support (Shifting)

Pawoon

Job Description

  • Answers incoming customer calls and live chat/email through Intercom Apps regarding billing issues, product problems, service questions and general client concerns
  • Identify and assess customers’ needs to achieve satisfaction
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call and chat
  • For morning shift (female) you will be working in morning from 06.00 am- 03.00 pm,
  • For night shift (male) you will be working in night shift from 03.00 pm - 12.00 pm.

Minimum Qualifications

  • Minimum Diploma 3 / S1
  • 1 year in Customer Service experience (Freshgraduate welcome apply)
  • Male is preferrable for night shift
  • No gender preference for morning shift
  • Familiar with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

Perks and Benefits

  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks

Required Skills

  • MS Office
  • Email Support
  • Chat Support
  • Customer Service
  • Typing
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
6th, Jalan Professor Doktor Satrio, South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
2 openings
Website

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About Pawoon

Pawoon (founded in 2014) is a technology company based in Jakarta, Indonesia. It offers cutting-edge cloud-based point of sales (POS) solution for Small to Medium Enterprises (SMEs). Pawoon aims to provide a best-in-class platform for managing SMEs'​ business in an efficient, productive and simpler way. Through technology, Pawoon believes that every business can achieve their success by innovating and becoming more than just a POS tool for more than 16 Million SMEs in retail industry. We are now expanding our team to support SMEs in other cities such as Bandung, Surabaya, Bali and will be more. We are offering excellent opportunities for creative, dynamic and ambitious people while developing their talents and career. Be part of our challenging and exciting road of Indonesia SMEs revolution with technology. What’s it like working at Pawoon? We exist with the mission to help small businesses to grow and be more productive. Working at Pawoon is a fun yet challenging experience, where you will learn to experience first hand, what it is like to deliver a product that has meaningful impact to the economy and life in general. Our team is diverse and very well-versed in their respective fields. All are committed to achieve the same goal of empowering millions of Small Businesses. You will be the expert of your own field, no micro management, and you get to decide what's the best course of actions for the company. Flexible working hour and attractive packages are surely provided.
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