Customer Service Representative (Non-Voice)
KMC Solutions
- Taguig, Philippines20th, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Role Specifics for Customer Support
- Assists customers via Chat and Email in a speedy and accurate manner
- Processes customer documents where needed
- Offers Proactive support to address errors, mistakes and technical faults
- Completes customer interactions within the agreed timeframe (Average)
- Creates added value by supporting cross-sell initiatives and promotional offers
- Meets or exceeds quality targets via offering excellent customer service
- Strives to ensure a high customer satisfaction level always
- Offers resolutions and closure to complaints and disputes by demonstrating excellent problem-solving skills
- Risk, Compliance or Fraud related task
The job description above is intended to convey information essential to the understanding of the scope of the position and it is not intended to be an exhaustive list of duties, responsibilities or working conditions associated with the position.
Minimum Qualifications
- College degree is an advantage
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Sports Knowledge is an advantage
- Detail oriented, analytical and proactive
- Computer literate
- Excellent verbal and written communication skills
- Resourceful and can work with different teams
- Amenable to changing of schedules and able to work on holidays, if needed
- Positive attitude and happy mind
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Performance Bonus
- Medical / Health Insurance
- Paid Holidays
Other
7 hours of Work + 1 hour total break
Required Skills
- Arithmetic
- MS Office
- Problem Sensitivity
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- KMC Cybersigma Lawton Ave. Mckinley West
- Industry
- Business Process Outsourcing
- Vacancy
- 10 openings
About KMC Solutions
KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.