Payments and Fraud Supervisor
KMC Solutions
- Taguig, Philippines20th, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Job Description:
Team Management
- Supervises the shift, applying observation, problem-solving, and decision making skills
- Provides on-going agent coaching and corrective feedback, and documents the process
- Escalates all concerns and work-related issues within the shift
- Promotes the compliance of business processes and procedures, attendance policy, and rules and regulations
Payments Management
- Preparation and assessment of key banking and approval processes to include the following:
- Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals, and Australian jurisdiction withdrawals
- Customer refund requests
- Manual customer deposits, including direct bank cash deposits, direct bank wire deposits, and system error manual deposits
- Work closely with the Finance team to complete daily reconciliations and assist with all retail payments requirements
- Work closely with the Customer Service team to answer inquiries related to all things payments related and facilitate customer contacts where necessary
Reporting Management
- Coordination with Compliance regarding lodgment of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
- Working with others in the Payments & Fraud team to regularly send internal reports such as payment gateway statistics and chargeback statistics
Fraud Management
- Identify fraud risks and mitigate the risk of loss
- Review and investigate customer activity to minimize fraud
- Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
- Assist the Customer Relations team with KYC inquiries
- Investigate and action accounts that are abusing any and all bonuses or promotions used on the platform
- Work with Trading team to assess risk profiling of customers
- Close and notify customer accounts where appropriate
Minimum Qualifications
- Bachelor level degree or relevant work experience
- Good written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Amenable to work in a shifting schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Safety and Security
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- KMC Cybersigma Lawton Ave. Mckinley West
- Industry
- Business Process Outsourcing
- Vacancy
- 1 opening
About KMC Solutions
KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.