Helpdesk Staff
PCS Group
- Kota Jakarta Pusat, IndonesiaPT Pasifik Cipta Solusi L.50 , Kav. 13-15 Jalan Jendral Sudirman , Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-10-02T17:00:00+00:00Job closed.
Job Description
- Membuat job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp untuk dieskalasi ke tim Preparasi atau tim Field Service.
- Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat.
- Melakukan survey kepuasan ke klien / health check customer atau merchant
- Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan.
Minimum Qualifications
- Pendidikan minimal D3 semua jurusan IPK > 3.00
- Dapat mengoperasikan Microsoft Office
- Komunikatif dan teliti
- Customer Service Orientation
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- Sahid Sudirman Centre, Jl. Jend. Sudirman No.Kav. 13-15, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10250, Indonesia
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About PCS Group
PCS Indonesia is a company engaged in financial technology products and services. We provide payment solutions with the latest technology and in accordance with the development of the world.