Service Desk Engineer | Alabang
Penbrothers International Inc.
- Muntinlupa, Philippines6th Floor, OPL Building, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Responsibilities:
● Involves providing client customers and partners with in-depth technical assistance in the use of our products and solutions.
● Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction
● Form part of an on-call rotation order to guarantee 24x7x365 support to customers in shifts
● Participate in the maintenance of support documentation.
Minimum Qualifications
Requirements:
● Has experience working with Linux OS (1-2yrs).
● Experience in UNIX scripting is a plus.
● Networking experience exposure or CCNA certified is a plus.
● Resourceful with good analytical skills and the ability to perform systematic troubleshooting techniques.
● Good customer handling and communication skills.
● Comfortable in handling customers over the phone.
Personal:
● Collaborative team player
● Self-motivated, highly responsible
● Able to work well under pressure
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 6th Floor, OPL Building