Service Quality Analyst

PJ Lhuillier Group of Companies

  • Makati, Philippines
    821 Doctor Jose P. Rizal Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted an hour ago and deadline of application is on 30 Dec
Recruiter was hiring an hour ago

Service Quality Analyst

PJ Lhuillier Group of Companies

Job Description

A. Service Standards Monitoring

  • Participates in the setting of quality standards of the contact center and branch support desk
  • Prepares and designs quality monitoring forms for the contact center and branch support desk
  • Coordinates and facilitates calibration sessions for the contact center and branch support desk
  • Performs real-time monitoring and evaluation and post-activity reviews of contact center and branch support performance

B. Reporting

  • Prepares compliance reports, summary of evaluation, and relevant observations on contact center and branch support desk performance and communicates these results to QA supervisor
  • Gathers, encodes, and reviews quality monitoring data from the implementers (CRD and BPD) of quality programs for Branch Sales, Affiliates and Support units. Forwards data gathered to QA Analyst for report generation

Minimum Qualifications

  • Graduate of Bachelor's/College Degree in BS Statistics, Economics, Communication Research, Math or any business-related course.
  • At least one (1) year work experience in a related field
  • Knowledge in Survey Methods, Quality Service Standard
  • Willing to work in Makati City

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
821 Doctor Jose P. Rizal Avenue, Makati, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
http://www.cebuanalhuillier.com

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About PJ Lhuillier Group of Companies

The P.J. Lhuillier Group of Companies is composed of various companies ranging from its flagship business of pawn brokering to local and international remittance, micro-insurance, rural banking, hotel and restaurant management, jewelry and sports accessory retail, information technology, real estate, professional management, and corporate social responsibility. History Formally established in 1988, PJ Lhuillier,Inc. (PJLI) is a dynamic, multi-industry company that owns and operates businesses dealing with pawnshop, non-pawnshop financial services (banking, international and local remittance, non-life insurance, electronic loading, bills payment, and collection service), retail (jewelry and health and wellness products), hotel and restaurant management, information technology management, sports, and real estate/property management. It is the proud parent company of Cebuana Lhuillier, one of the leading and largest non-bank financial services providers in the Philippines with over 1,700 branches nationwide. PJLI attributes its dominance in the industry to integrity and heartfelt service, its robust network of local and international industry partners, and its steadfast commitment to nurture market-leading businesses for its growing clientele. Today, the P.J. Lhuillier Group of Companies seeks to become the best and preferred microfinancial and business-to-business solutions partner. The company intends to fulfil this vision through rendering dedication, hard work, and service. Company Mission To enable more Filipinos to have access to financial solutions. Company Vision To be the best and preferred microfinancial and business-to-business solutions partner with a heart.
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