Product Support Engineer

PT Anabatic Digital Raya

  • Tangerang, Indonesia
    Graha Anabatic Jl. Scientia Boulevard Kav U2 Summarecon Serpong, Tangerang, Banten, Indonesia
  • Full time
Posted a month ago and deadline of application is on 11 Dec
Recruiter was hiring an hour ago

Product Support Engineer

PT Anabatic Digital Raya

Job Description

  • Investigate, analysis and tracking customer issue
  • Collaborating with team Product and Developer to resolve related issues
  • Collect and analyze system data to troubleshoot, identify, and resolve problems/issues
  • Prepare written reports of activity, timelines, root cause, customer impact, and final solution to customer
  • Maintain and tracking change request / bug

Minimum Qualifications

  • Experienced in same position at least 2 years
  • Have a strong analytical skill
  • Must be able to work under tight deadlines
  • Have written and verbal communication skills
  • Familiar with java programming
  • Familiar with database management system
  • Have experience on customer software support will be advantage
  • Have experience with unix or linux will be advantage

Perks and Benefits

  • Flexitime Flexitime
  • Medical / Health Insurance Medical / Health Insurance
  • Performance Bonus Performance Bonus
  • Notebook Ownership Program
  • Certification allowance

Required Skills

  • Java
  • Linux

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Graha Anabatic Jl. Scientia Boulevard Kav U2 Summarecon Serpong
Information Technology / IT
3 openings

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About PT Anabatic Digital Raya

PT Anabatic Digital Raya provides Mission Critical Digital Solution (MCDS) services for banking industry. The Services include: - Channel Solution - Customer Experience and Fulfillment Solution - Operational / Transaction Management - Governance and Regulatory / Back Office - Process Integration Platform - Data Integration Platform - System Platform Besides providing system integrator service, Anabatic also develops in-house products reffered to as Own Software License (OSL).