Product Support Engineer

PT Anabatic Digital Raya

  • Tangerang, Indonesia
    Graha Anabatic Jl. Scientia Boulevard Kav U2 Summarecon Serpong, Tangerang, Banten, Indonesia
    Tangerang
    Banten
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 11 Dec
Recruiter was hiring an hour ago

Product Support Engineer

PT Anabatic Digital Raya

Job Description

  • Investigate, analysis and tracking customer issue
  • Collaborating with team Product and Developer to resolve related issues
  • Collect and analyze system data to troubleshoot, identify, and resolve problems/issues
  • Prepare written reports of activity, timelines, root cause, customer impact, and final solution to customer
  • Maintain and tracking change request / bug

Minimum Qualifications

  • Experienced in same position at least 2 years
  • Have a strong analytical skill
  • Must be able to work under tight deadlines
  • Have written and verbal communication skills
  • Familiar with java programming
  • Familiar with database management system
  • Have experience on customer software support will be advantage
  • Have experience with unix or linux will be advantage

Perks and Benefits

  • Flexitime Flexitime
  • Medical / Health Insurance Medical / Health Insurance
  • Performance Bonus Performance Bonus
Other
  • Notebook Ownership Program
  • Certification allowance

Required Skills

  • Java
  • Linux

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Graha Anabatic Jl. Scientia Boulevard Kav U2 Summarecon Serpong
Industry
Information Technology / IT
Vacancy
3 openings
Website
http://www.anabatic.com

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About PT Anabatic Digital Raya

PT Anabatic Digital Raya provides Mission Critical Digital Solution (MCDS) services for banking industry. The Services include: - Channel Solution - Customer Experience and Fulfillment Solution - Operational / Transaction Management - Governance and Regulatory / Back Office - Process Integration Platform - Data Integration Platform - System Platform Besides providing system integrator service, Anabatic also develops in-house products reffered to as Own Software License (OSL).