Digital Banking Customer Experience
PT. Bank Sinarmas Tbk
- West Jakarta, IndonesiaWest Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2019-11-16T17:00:00+00:00Job closed.
Job Description
- Create the Customer Journey Map, analyze drop-offs and suggest initiatives to improve overall customer experiences and retention
- Ensures that the data and configuration in CRM campaigns setup are correct.
- Attends regular meetings with various team members from business units to review upcoming issues / planning and suggest initiative possibilities from Customer Eperience standpoints.
- Do experiments and A/B testing to gain more insights on what works and whats not
- Measure and report performance of all CRM campaigns, and assess against goals (KPIs)
- Identify trends and insights, and optimize performance based on the insights
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Collaborate with agencies and other vendor partners to ensure the achievement of business objectives
Minimum Qualifications
- At least 1 year's relevant experience
- Excellent in English in speaking as well as report writing capabilities
- Customer and User oriented, multi tasking, highly motivated and self-driven with strong communication and interpersonal skills
- Strong Analytical and marketing skills
- Design, conduct, and analyze qualitative studies (field observations, interviews, usability tests) and quantitative studies (surveys) to understand user sentiments
- Study competitor platforms and market trends to identify opportunities
- Ability to create Customer Journey Map and measure Customer Engagement Index
- Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- JL. Kiai Tapa, No. 1, Lower Ground D 3 Roxy Square, Jakarta, RT.10/RW.10, Tomang, Grogol petamburan, West Jakarta City, Jakarta 11440
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About PT. Bank Sinarmas Tbk
PT. Bank Sinarmas Tbk. was established on August 18th 1989 with a vision to be the leading bank in Indonesia with an integrated distribution network and excellent service performance.
PT. Bank Sinarmas Tbk. is stepping forward to continuously developing and innovating with high spirit and commitment from shareholders, managers, and employees to improve the services' quality with the highest standard to meet the customers expectation and along by a strong financial structure.
Those will make Bank Sinarmas as the Leading Bank in Indonesia. As our vision stated, Bank Sinarmas provides various services, such as Internet Banking, Mobile Banking, Online Deposits and many more that are provided to fulfill the needs of Bank Sinarmas customers.