Customer Service Manager
Kargo Technologies
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2019-12-30T17:00:00+00:00Job closed.
Job Description
- Develop service procedures, policies and standards.
- Analyse team's performance statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents.
- Apply best practices to every touchpoint with customers.
- Control resources to achieve given targets.
Minimum Qualifications
- Bachelor's Degree in any major from reputable university.
- Great communication skill in both Bahasa Indonesia and English to liaise with customers and peers internally.
- More than 5 years of work experience in similar role with proven track record.
- Experience in leading a big team of customer service agents.
- Ability to think strategically and to lead
- Obsessed in giving the best experience to customers in every touch point.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About Kargo Technologies
At Kargo, we are all bunch of first principles thinkers who are trying to solve the hardest logistics problems in Indonesia. We take on the big problem which is worth more than 25% of total Indonesia’s GDP. We are hungry to solve the most challenging and complex problems to disrupt the massive $250 billion logistics industry, making it much more efficient with technology, helping economies to grow and ultimately, improving quality of many people’s life! We have expanded to over 90 employees in less than one year and we’re just getting started.
If joining a world-class team and working with the most talented and brightest people in Indonesia is a thing that you’re into, ride together with Kargo Technologies and move Indonesia forward!