Customer Success
PT Majoo Teknologi Indonesia
- Jakarta Selatan, IndonesiaMajoo Plaza, 25A, Jalan Prapanca Raya, Pulo Kel., Kebayoran Baru, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-08-31T17:00:00+00:00Job closed.
Job Description
About the role:
As Customer Success agent, you’ll be part of our merchant engaging activity, specifically enhancing the use of our features by majoopreneurs. You’ll main responsibility is to convince majoopreneurs to maximize their utility of our products. To succeed, you’ll have to utilize your expertise through upstanding communication and product knowledge.
What you will do :
- Responsible to achieve daily target set by management with potential customers over the phone
- Maintain high customer satisfaction by listening to the customers needs to generate repeated sales and sustainable stickiness
- Communicate customer experience and feedback to product and related team in the mean to improve product quality
- Report daily activity to direct superior
Minimum Qualifications
What you will need :
- At least 1 year experience in merchant engagement, account executive, account manager, call center or any related fields
- Experience in handling merchant or customer
- Preferred diploma or bachelor degree
- Profound orientation both to customer and to target
- Eloquent communication skill
- High willingness to learn in a fast-paced environment
Perks and Benefits
Medical / Health Insurance
Life Insurance
Required Skills
- Persuasion and Negotiation
- Communication Skills
- Negotiation
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 25A, Jalan Prapanca Raya, Pulo Kel., Kebayoran Baru
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About PT Majoo Teknologi Indonesia
majoo is a fastest growing SaaS company providing super app business solution platform for 60 million Indonesian SME to grow their business, with more than 300 employees serving customers over 600 cities nation-wide, 24 hours online SME support with dedicated sales support in more than 60 major cities.
Comprehensive solution of an integrated Online POS, Accounting, Inventory Management, Employee Management, CRM, Business Analysis, Online Order, and Owner App.
We empower 60 million of Indonesia's SMEs to improve and grow their business, create more entrepreneurs to accelerate the digital economy, help businesses in creating employment, reduce social problems, and support the country’s economic backbone.
majoo is driven by the agile, fun, and vibrant team members around Indonesia. Even though we come with various backgrounds and abilities, we have one spirit. We are keeping moving forward to be even better.
With that spirit and our three core values (Faster Better, Disruptive Innovation, and Social Impact), we are committed to moving forward by providing comprehensive app solutions for Indonesian SMEs with more than 40 features that will continuously be developed as time goes on. We will also constantly connect the most extensive digital ecosystem for SMEs to grow their sales, facilitate digital payment, provide working capital, and reach more customers.
As a tech start-up company that will continue to grow bigger, we work in a fast-paced environment. Still, we are open to many ideas to help majoo create more entrepreneurs to accelerate the digital economy, help businesses in creating employment, reduce social problems, and support the country’s economic backbone.
So, are you ready to make a good impact with agile, fun, and vibrant team members? Take your step forward and make it happen with us!