PT. Mindo Small Business Solution

Inbound and Outbound Call Agent (English)  

PT. Mindo Small Business Solution

 
  • Yogyakarta, Indonesia
    Wirogunan Kel., Mergangsan, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia
    Yogyakarta
    Daerah Istimewa Yogyakarta
    Indonesia
    Indonesia
  • IDR 4,000,000.00 - IDR 6,999,999.00 / month
    IDR
    4,000,000
    6,999,999
    4,000,000
    MONTH
  • Full timeFULL_TIME

Expired 4 days ago

2021-12-03T17:00:00+00:00
Job closed.

Job Description

Responsibilities :

  • Initiate & answer phone calls with overseas clients.
  • Responding to emails and live chats originating from overseas clients.
  • Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.
  • Handling and resolving clients' inquiries and complaints.
  • Communicating and coordinating with colleagues and internal departments.

Minimum Qualifications

We have 10 positions open at our office in Yogyakarta.

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply.

Requirements :

  • Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
  • Fluently English Speaking with no accent
  • Have good problem analysis and problem-solving skills.
  • Strong time management and decision making skills.
  • Comfortable using computers.
  • Fast learner on new software
  • Ability to multi-task properly
  • Ability to handle stressful situations appropriately
  • Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
  • Can successfully communicate with the customer to gather information and learn about their needs and expectations
  • Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
  • Can adapt to a fast-paced work environment
  • Optimistic attitude towards work and with their colleagues
  • Willing to work on site
  • Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Wirogunan Kel., Mergangsan
Vacancy
10 openings
Website
https://mindosolutions.com/

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About PT. Mindo Small Business Solution

MINDO is a BPO company dedicated to helping businesses achieve their goals. Established in 2011, Mindo has grown to over 200 employees. thanks to dedicated personnel, high quality business practices, and smart leadership. Mindo employees bring a wealth of business experience in the fields of CRM development, API development, web design, App development, data entry, customer service, and billing and accounting services. Mindo works intimately with their clients to help them develop clear objectives that will achieve long term business success. By bringing clients and experts together we create clear KPIs that meet our clients business needs and give employees a sense of understanding and purpose in their position. This teamwork and sense of purpose is what sets Mindo apart.
PT. Mindo Small Business Solutionhttps://rec-data.kalibrr.com/www.kalibrr.com/logos/JPRBT3ZN8NRLSF95DDYH4BVEURBG2WUQ7ABSH8T3-5fc5d34d.pngMINDO is a BPO company dedicated to helping businesses achieve their goals. Established in 2011, Mindo has grown to over 200 employees. thanks to dedicated personnel, high quality business practices, and smart leadership. Mindo employees bring a wealth of business experience in the fields of CRM development, API development, web design, App development, data entry, customer service, and billing and accounting services. Mindo works intimately with their clients to help them develop clear objectives that will achieve long term business success. By bringing clients and experts together we create clear KPIs that meet our clients business needs and give employees a sense of understanding and purpose in their position. This teamwork and sense of purpose is what sets Mindo apart.

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