ProView Global Administration, Inc.
ProView Global Administration, Inc.

Operations Supervisor  

ProView Global Administration, Inc.

 
  • Pasig, Philippines
    17 San Miguel Avenue , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱45,000.00 - ₱60,000.00 / month
    PHP
    45000
    60000
    45000
    MONTH
  • Full timeFULL_TIME

Expired a year ago

2022-11-26T07:16:00.411904+00:00
Job closed.

Job Description

What are some of the responsibilities?

  • Responsible for coaching, motivation, monitoring, and technical assistance
  • Performs performance reviews for team members
  • Interfaces with varying levels of management, clients, and direct reports
  • Identifies problems or issues in processes and implement solutions
  • Develops alternative solutions and meeting deadlines in a service environment
  • Assists in recruiting and staffing for the team
  • Manages team productivity to department/area SLAs
  • Participates in Operations Management meetings
  • Works with QA on identified Non-conformance Reports
  • Trains new team members
  • Ensures team adherence to data privacy and transmission of security protocols

Minimum Qualifications

What are some of the perks once you become part of the family?

  • Fixed weekends off
  • HMO upon 1st day
  • Insurance coverage upon regularization
  • Paid time off even during probationary period
  • Fun and family-oriented work culture
  • "Legit" open door policy
  • Promoting from within
  • Continuous learning and exciting training opportunities

And because Proview Global cares, we are also offering a temporary work from home set-up! Below would be some of the ideal requirements:

  • Minimum of 25mbps internet speed (actual bandwidth via speed test)
  • Can provide a dedicated space or room with good ventilation for the PC set-up
  • Has a table that can fit two 24" monitors and a chair

What are the ideal requirements?

  • Proven supervisory experience
  • BPO industry experience, especially in US Healthcare is a BIG PLUS (handling a technical account would also be an advantage, but not required, e.g., systems configuration, electronic data interchange, data analysis, benefits processing, etc.)
  • Well-versed in using data management tools, especially MS Excel
  • Strong verbal and written communication skills
  • Must be open to a graveyard shift

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Child Care BenefitsChild Care Benefits
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Performance Management and Coaching
  • Training Facilitation
  • Auditing and Compliance
  • Analyzing Data
  • Project Management
  • People Management
  • Process Improvement

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
27th Floor Hanston Square 17 San Miguel Avenue, San Antonio, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
http://www.proviewglobal.com/

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About ProView Global Administration, Inc.

Our Company Culture is the reason behind our success! We have minimal employee turnover due to high employee satisfaction, competitive compensation packages, and a lively and exciting working environment. PvG’s culture is one of empowerment. Employees know what is expected of them and how they are performing on a daily basis. Our workplace culture supports our mission to provide our clients with consistently reliable service using best practices that have resulted in impressive financial returns for both our clients and our company. Work Environment and Open Door Policy We have a family-oriented culture. Our PEOPLE is what makes PvG the kind of company that you want to work for. We hire people who share our same values and who have the same potential to be the best given the right dynamic team environment. We encourage our employees to communicate with any member of the management team about anything at anytime. We believe that every one of our employees is a hands-on contributor and what they have to say is important. Our employees can send a private message directly to the President of the company about any issue. We conduct “all hands” meetings monthly, employee surveys, and focus group discussions. If our employees have something to say – we listen. Company Activities We not only have company picnics, holiday celebrations, recognition ceremonies, and birthday celebrations but we also created our very own brand of league events where employees compete with other employees for team pride. Our company activities strive to maintain a healthy work life balance for our employees. Social Responsibility We believe there is a correlation between corporate success and social well-being. We provide assistance to a variety of organizations, including those close to our employees in the areas of child welfare and education as well as calamity support services. Company details: Headquarters Newport Beach, California Year founded 2006 Company type Privately Held Company size 201-500 employees Specialties Benefits Enrollment and Eligibility Management, Employee Life Events Management, Benefits Enrollment Technology Configuration and EDI Support, Eligibility Reconciliation and Consolidated Premium Billing, ACA Reporting, FSA and COBRA Administration, Wellness Program Administration and Population Health Analysis, Broker Renewal Support, BPO Management and Shared Services, and Data Visualization and Business Intelligence Reporting

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