RareJob Philippines, Inc.
RareJob Philippines, Inc.

Operations Support Associate  

RareJob Philippines, Inc.

 
  • Quezon City, Philippines
    5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱16,000.00 - ₱18,000.00 / month
    PHP
    16000
    18000
    16000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-06-02T16:00:00+00:00
Job closed.

Job Description

What you’ll do:

Tutor Lesson Management

  • Reminds and checks tutors' attendance to booked lessons
  • Checks "No Call" notifications from students

Tutor Inquiry Management

  • Provides all necessary support and resolves all tutors' inquiries according to SLA (service level agreement)
  • Escalates transactions that need a higher tier of decision-making and/or processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues when necessary to ensure lessons will proceed accordingly

Workshift:

Non-standard shift hours that will include weekends and holidays

Minimum Qualifications

What we’d like you to have:

  • Graduate of any 4-year course
  • No required related working experience
  • Excellent in written and verbal communication skills
  • Knowledgeable in Microsoft Office (Word, Excel, and PowerPoint)

Not required but very useful:

  • Experience in Customer Service/BPO industry
  • Knowledgeable in using Skype

Work Schedule:

  • Sunday to Thursday, 3PM - 12MN
  • Amenable to work weekends and holidays

Please be advised that this is a Full-Time Office-Based position. The assessment and interviews will be done purely online. Currently, work from home arrangements is available to select positions. However, employees may still be asked to report to the office by their supervisors.

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid Sick LeavePaid Sick Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Other

What you’ll get:

  • ₱16,000 - ₱18,000 gross monthly starting salary
  • A signing bonus of ₱3,000 will be given to staff who are hired between November 2019 - January 2020
  • Free staff lunch during weekdays
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • Staff who refers a successful applicant will receive a monetary incentive.
  • HMO benefit, leave credits, 13th-month pay, paid overtime and Philippine holidays
  • Company sponsored eat-outs and inclusion in various fun company events
  • Shuttle service (fixed route along QC) and sleeping quarters
  • Fun and youthful working environment that gives its employees chances for career growth

Required Skills

  • Project Management
  • Customer Service
  • Communication Skills
  • Microsoft / MS Office

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
Industry
E-Learning
Vacancy
5 openings
Website
https://www.rarejob.ph/

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About RareJob Philippines, Inc.

RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)

We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.

More than just gaining profit, we aim to make a positive change in the world.

Join us as you venture into a stimulating and challenging career.

Be part of the RareJob Family!

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