Support Staff | Part-time

RareJob Philippines, Inc.

  • Quezon City, Philippines
    5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • 75.00 PHP / hourPHP75.00HOUR
  • Part time
Posted 10 days ago and deadline of application is on 30 Jun
Recruiter was hiring a day ago

Support Staff | Part-time

RareJob Philippines, Inc.

Job Description

What you’ll do:

Lesson Reminders & Schedule Modification

  • Facilitates Skype, SMS, and call reminders
  • Monitors tutors who failed to call and has disconnected reports
  • Processes all schedule modification requests
  • Ensures that all updates are properly communicated with the client & documented

Inquiries Support

  • Handles and resolve all inquiries received within the service level agreement
  • Ensures proper documentation of all transactions handled
  • Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support

Work Shifts & Days:

  • Schedule: Saturday - Sunday: 2PM - 7PM and Monday - Tuesday: 4PM - 9PM
  • Must be amenable to work on weekends and holidays

Minimum Qualifications

What we’d like you to have:

  • Must have finished at least 2 years’ worth of college units
  • Can express oneself and converse in English fluently – both verbal and written
  • Must have passion and understanding of customer service
  • Can work under minimum supervision
  • Familiar with using Skype
  • Flexible and can extend from the core time if necessary
  • Willing to work in our office in Quezon Avenue (near EDSA), Quezon City

Not required, but very useful:

  • Work experience in the customer service industry is a plus

Please be advised that this is a Part-Time Office-Based position. The assessment and interviews will be done purely online. Currently, work from home arrangements is available to select positions. However, employees may still be asked to report to the office by their supervisors.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women

What you’ll get:

  • A signing bonus of ₱1,000 will be given to staff who are hired between November 2019 - January 2020
  • Bi-annual appraisal and Performance-based rate increase and bonus
  • Government mandated benefit, leave credits, 13th-month pay, paid overtime and Philippine holidays.
  • Additional 1,000 Signing bonus if you get hired this November 2018 to January 2019
  • Company sponsored eat-outs and inclusion in various fun company events
  • Shuttle service (fixed route along QC) and sleeping quarters
  • Fun and youthful working environment that gives its employees chances for career growth

Required Skills

  • MS Office
  • Interpersonal Skills
  • Communication Skills

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Once in a while 
Office Address
5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
1 opening

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About RareJob Philippines, Inc.

RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)

We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.

More than just gaining profit, we aim to make a positive change in the world.

Join us as you venture into a stimulating and challenging career.

Be part of the RareJob Family!

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