Software Engineer

Ready Group Global

  • Quezon City, Philippines
    8F, Eastwood Avenue, Quezon City, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
  • 18,000.00 - 20,000.00 PHP / monthPHP18,000.0020,000.0018,000.00MONTH
  • Full time
Posted 7 hours ago and deadline of application is on 5 Aug
Recruiter was hiring 10 hours ago

Software Engineer

Ready Group Global

Job Description

About the role

We are seeking a Product Engineer to assist business customers in configuring and training them to use our security software products.

A Product engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.

About the company

You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online.


Responsibilities

Technical Functions:

  • Build Client portals to specification
  • Activate applications inside Practice Protect (password resets)
  • Implement Federations and SAML integrations
  • Resolve onboarding support incidents within SLA
  • Resolve general support incidents within SLA

Client Facing Functions:

  • Conduct Positive Online Interactions with clients – conduct consultations and product related sessions (onboarding session, intro call, adhoc calls both inbound and outbound) with clients.
  • Onboarding Escalation and Oversight - maintain awareness of the customer experience through the onboarding process and ensure the client is informed.
  • Coordinate own Scheduling & Follow Up - manage meeting/consultation schedules with clients and colleagues.
  • Monitor Support channels and dispatch/action tickets

Other Adhoc tasks


Why Join Us?

  • Normal operation hours: 6am to 3pm or 10am to 7pm in Eastwood City
  • Generous Salary, Benefits and HMO included
  • Regular team events and social culture
  • Fast career and salary advancement
  • Opportunity for fast promotion

Fixed Weekends Off!

Minimum Qualifications

  • A technical mindset and a strong understanding of SaaS software
  • Basic knowledge of web scripting and website structures.
  • Basic knowledge in Email systems Eg. G Suite, Office 365, MS Exchange.
  • Strong communication skills both verbal and written
  • Impeccable physical presentation
  • Confidence in interacting with clients of all nationalities
  • Willingness to grow in the role and learn new skills on the job
  • Ability to be available for both AU and UK shift hours

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Recruitment / Signing Bonus Recruitment / Signing Bonus

Required Skills

  • Organizing and Planning
  • MS Office
  • Time Management
  • Technical Skills
  • Active Directory
  • Communication Skills

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Eastwood Avenue, Quezon City, Metro Manila, Philippines
Industry
IT and Software
Vacancy
1 opening
Website
https://www.practiceprotect.com/

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About Ready Group Global

Ready Group Global delivers IT Enterprise Architecture for Accounting Firms through the provision of projects, services and products. Specialising in data security, workflow efficiency, new generation applications and multi location workforce requirements. We're different to other companies in the following ways: - We’re not a BPO. You’re more than just a number. - Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely. - You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience. - You’re not just a "number" - We’re a small team and have a more ‘tight knit’ culture.
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