IT Service Delivery Manager
Practice Protect Australia Pty Ltd
- Quezon City, Philippines23F, Eastwood Avenue , Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱150,000.00 - ₱175,000.00 / monthPHP150000175000150000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2022-02-14T16:00:00+00:00Job closed.
Job Description
We are seeking an experienced IT Service Delivery Manager to join our growing team!
You'll be handling requests to remotely help our clients based in Australia and the US. Supporting clients and colleagues with deployed of our SSO/IDP Security Software and other IT Managed Services.
Responsibilities:
- Operational management of incidents and technical leadership for High priority incidents
- Act as the focal point for managing customer issues and escalations including critical incidents
- Assist with the development of plans and to oversee implementation of support processes
- Oversee and Manage the support team.
- Perform and maintain continuous improvement activities
- Identify and document potential opportunities, and with ownership, drive through to successful implementation
Skills:
- Proven track record in IT Service Delivery
- Strong knowledge ITIL (ITIL certification is highly desirable)
- Ability to identify customer requirements & opportunities
- Problem, capacity, and risk management
- Experience working in an Agile environment and fast pace environment
Minimum Qualifications
- Previous Experience running IT Help desk for western Clients. US, UK, AU.
- Previous Philippines Team management experience
- Understanding of ITIL and IT Ticketing Processes and Systems.
- Excellent communication (both oral, written, and interpersonal) and customer service skills are a must. Ideally with US, UK or Australia experience
- Willingness to grow professionally by learning new skills and building personal value as an IT professional
- A problem-solving mindset and the ability to think outside the box
- Sense of urgency in completing service requests according to service level agreements
Perks and Benefits
Single Parent Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
Training Certifications
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Cybermall, Eastwood Avenue, Quezon City, Metro Manila, Philippines
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About Practice Protect Australia Pty Ltd
Practice Protect is the #1 accounting-specific cyber security platform that makes it quick & easy to secure and control client data, wherever your people work
We're different to other companies in the following ways:
- We’re not a BPO. You’re more than just a number.
- Our PH team are equal with onshore team. We’re not an ‘outsourced team’ that is managed remotely.
- You report directly to the company and not the BPO itself.
- You'll be included in the company strategy and get international business experience.
- You’re not just a "number"
- We’re a small team and have a more ‘tight knit’ culture.