Customer Care Supervisor
RICOH ( Philippines) Inc.
- Makati, Philippines349 Ground floor, OPPEN Building, Senator Gil Puyat Avenue, Makati, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱27,000.00 - ₱35,100.00 / monthPHP270003510027000MONTH
- Full timeFULL_TIME
Expired 4 years ago
2019-12-08T16:00:00+00:00Job closed.
Job Description
- Achieve Total Customer Satisfaction by providing timely delivery of supplies and parts to customer, professional call management and handling customer issues and concerns;
- Lower delivery cost and achieve target;
- Formulate Strategies and Implementation for the Department;
- Improve service efficiency by continuously improve service processes and Customer Service Coordinator performance;
- Complaint Management System
- Continuous Process Improvement
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Science & Technology, Business Studies/Administration/Management or equivalent.
- At least 3 Year(s) of working experience in Customer Service
- Required Skill(s): Customer Service, Management
- Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Customer Service or equivalent.
- Strong background in handling Customer and Customer Service
Perks and Benefits
Retirement Benefit Plans
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Senator Gil Puyat Avenue, Makati, Philippines
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About RICOH ( Philippines) Inc.
Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.