Global Procurement Helpdesk Senior Analyst
S&P Global Philippines, Inc.
- Pasig, PhilippinesGF, GF, Frontera Drive, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
- Staff the Helpdesk Email box BuyingCenter alias
- Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s
- Staff the SNOW Tickets Procurement Resolver groups
- Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
- Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
- Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
- Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
- Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
- Execution of Vendor Set Up process to include document collection/AN enablement
- Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required
- PO Modification - Administrative PO generations, eg. invoice approver, cost center, or OBO change
- Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
- Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team
Minimum Qualifications
Requirements:
- Total Experience of 5 years, with 3 years’ experience in Procurement, AP, or related function
- Fluent Verbal and Written Communication Skills in English
- Knowledge of MS Office Applications like Excel, Word, PowerPoint
- Customer Centric focus and ability to interact with senior level stakeholders
- Skilled in helpdesk functions, preferably using a ticketing or que management system
- Ability to work independently within an organization
- Demonstrable competency in Procurement and/or Accounts Payable (AP) function, supply chain, or Vendor Management
- Skilled in working with Ariba P2P, ERP or related tools (Coupa, SRM, Oracle, etc.)
Optional Requirements:
- Understanding in E2E Procurement and AP processes
- Understanding of Purchase Request to Purchase Order processes and PO to Invoice processes
- High level expertise in working within Ariba including hands-on working knowledge of Ariba P2P modules, supplier and catalog enablement process
Perks and Benefits
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Supply Chain
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- GF, Frontera Drive, Pasig, Metro Manila, Philippines
About S&P Global Philippines, Inc.
S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.