Sr. Administrator, Platts Fulfillment | Fixed-Term Contract  

The Role: Associate, Platts Fulfillment (Fixed-Term Contract)

The Location: Silver City 2, Pasig, Philippines

What’s in it for you: As an Associate, Platts Fulfillment, your responsibility is to ensure delivery of services to Platts customers. Ensure the timely and accurate delivery of services based on the subscription terms within our order management system. Protect the organizations revenue by ensuring delivery of services through our outside Channel Partners are reconciled with our order management system. Assist to trouble shoot all queries on product fulfillment. Acts as a lesion between Sales, Contract Support, and Order Management review team to ensure smooth order processing.

Responsibilities:

• Fulfillment of product deliverables entered within the Platts entitlement system for all clients globally
• Be able to perform all fulfillment processes for all of the Platts Distributor Platforms
• Track statuses of Salesforce (SFDC) Quotes and Cases to ensure timely customer fulfillment
• Ensure all SFDC work complies with all audit requirements prior to Activation or Deactivation of fulfillment services
• Monitor escalations from external Channel Partners, Internal IT, Contract Support, Customer Support and Sales. Gather responses for prompt completion
• Provide the highest level of support to assist with Client resolutions concerning fulfillment queries
• Perform timely Company/User/Product reconciliations for manually fulfilled platforms
• 100% adherence to SFDC/Zuora/Oracle ecosystem and adoption of all service procedures that provides Platts and the business partners with comprehensive and actionable solutions-oriented metrics.
• Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions
• Document all activities, communication and progress in SFDC
• Provide information as needed for audit as required
• Completes other assignments as required and/or assigned
• Contract Term: Until August 31, 2021

What We’re Looking For:

• Bachelor’s Degree or equivalent education and experience.
• 2-3 years of related work experience or related degree.
• Customer service experience or working in fast paced environment with Sales Organization
• Advanced Microsoft Excel skill level (filters, pivot tables, VLOOKUP, CONCATENATE)
• Excellent English speaking skills required (oral and in written)
• Work overtime as needed during the month end close
• Flexible schedule to meet important deadlines
• Occasional travel may be required
• Occasional work on Manila Holidays may be required