HR Support Specialist

S&P Global Philippines, Inc.

  • Pasig, Philippines
    Ugong, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 10 days ago and deadline of application is on 19 Dec
Recruiter was hiring 13 hours ago

HR Support Specialist

S&P Global Philippines, Inc.

Job Description

The Role: Specialist, People Services (Project-based)

The Location: Silver City 2, Pasig

The Impact: The People Services Specialist role supports People Services team to respond to employee queries as submitted through Tiers 0 & 1. As part of the Global People Services team, the Specialist will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies and support a culture of continuous improvement.

What's in it for you?

  • Be critically part of a pioneering HR Services Center in the PH office, supporting the Americas regions
  • Become an essential talent in a global organization that enables the workplace of the future


  • Transacting in HR Systems to resolve basic to complex escalations within agreed SLA’s
  • Escalating/ Partnering unresolved issues with Tier 2/Tier 3 stakeholders (HRIS &/or CoE teams)
  • Support HR operational activities and managing employee data spanning employee lifecycle events
  • Maintaining regional standards and standardization in alignment with Global HR processes
  • Adheres to the scheduled shift and break schedule patterns to ensure proper coverage
  • Focuses on the overall Employee Experience, driving Employee Satisfaction by providing accurate and timely resolution
  • Participates on process improvement initiatives and provides query support for change projects
  • Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

Minimum Qualifications

What we're looking for?

  • 2-5 years’ relevant experience in HR Shared Services, providing Tier 1 support
  • Analytical and reporting capabilities (Microsoft Office Suite: Excel and Powerpoint)
  • Strong background in customer service
  • Experience navigating HR Data systems (preferably Workday)
  • Strong written and verbal communication skills
  • Proven ability to apply discretion and maintain confidentiality
  • Ability to multi-task and maintain attention to detail
  • Time management and organizational skills
  • Amenable to work in different shifts


  • Relevant 2-5 years of experience providing HR Support, preferably on a Global scale or Americas operations. Prior experience working on a similar function is an advantage.
  • Good communication & analytical skills & excellent problem-solving capability.
  • Strong ability to connect with customers and delivery of SLA-driven metrics.
  • Amenable to work the night shift

Jobs Summary

Job level
Associate / Supervisor
Job category
Human Resources
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Silver City, 1604 Pasig, Philippines
5 openings

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.
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