ServiceSeeking Manila
ServiceSeeking Manila

Luxury Concierge (Online) - Luxico  

ServiceSeeking Manila

 
  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱40,000.00 - ₱60,000.00 / month
    PHP
    40000
    60000
    40000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-30T16:00:00+00:00
Job closed.

Job Description

Set the customer service benchmark for luxury rentals at Luxico.com.au. We need FLUENT English speakers to be the linchpin between guests and owners, handle escalations, and creatively solve concerns.

You will be responsible for engaging with our international guests, home owners and travel agent clients to provide exceptional service from point of purchase right through to the end of their stay.

As the heart of our business, you’ll never miss a beat, troubleshooting any guest issues and provide guests with advice and assistance in arranging tours, activities and other services, doing whatever it takes to make every guest feel special, without exception. If you love to smile and live to serve, this is the job for you.


Work schedule

  • 2 pm to 11 pm, Sat to Wed (the days are still being finalized, so best be flexible)
  • Flexibility for hours/days required

Minimum Qualifications

  • Minimum of 5 years of customer service
  • Salesforce expertise preferred
  • Well organized, perfectionist, used to tracking and reporting. Able to manage multiple customer requests at once.
  • You love to make people happy and nothing is too much trouble
  • ‘Follow Up’ is your middle name
  • A keen eye for detail
  • Can speak to VIPs in a nuanced language
  • Knowledge of the hotel and hospitality industry is an advantage
  • Quick to learn CRMs
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Happy to work mid shift, sometimes long hours, or shifting days because you understand that this is a pioneering account, and good stuff come to those who persevere

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Organizing and Planning
  • Problem Sensitivity
  • Customer Service
  • Time Management
  • Communication Skills

Preferred Courses

  • No Preferred Courses

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
https://www.facebook.com/serviceseekingmanila

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About ServiceSeeking Manila

We are a dynamic team of Sales agents, Customer Service reps, Writers, Web Devs, Designers and Operations all working in sync for the different companies in Australia that we support.

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