Job closed.
Job Description
- Responsible to identify and implement solutions to address inefficiencies within e-commerce Customer Service Operation.
- Review and evaluate key performance metrics of CS operations and conduct deep-dive analysis to identify optimization suggestion.
- Initiate, plan, execute, and monitor work process improvement by utilizing project management standards
- Managing project risk; including development of contingency plans.
- Build, lead and drive a team of your own to achieve the above objectives
- Maintaining an awareness of potential interdependencies with other projects and their impact
- Conducting a project evaluation review to assess how well the project was managed
Minimum Qualifications
- Bachelor degree from reputable university
- More than 5 years of work experience either in similar capacity
- Strong analytical thinking, independent and highly driven
- Excellent communication capability in English
- Strong leadership skills and a good team player
- Positive attitude and eager to learn
- Work experience as a consultant from top tier consulting firms is preferred
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Sahid J-Walk, lantai 1 Jl. Babarsari No.2, Sleman, Daerah Istimewa Yogyakarta
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.