Shopee
Shopee

ShopeePayLater - Collection Quality Assurance  

Shopee

 
  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • ContractualCONTRACTOR

Expired 2 years ago

2022-01-13T04:32:26.691000+00:00
Job closed.

Job Description

  • Take recording sampling from Desk Collection agents.
  • Analyze and evaluate agents' job performance based on data and recommend action.
  • Provide reports related with quality score of all agents on ongoing basis.
  • Provide coaching for agents.
  • Regular calibration with trainers and team leads.
  • Regular morning briefing with desk collection team.
  • Handle ad hoc QA related works.

Minimum Qualifications

  • Min. Diploma degree from any major.
  • Collection oriented, Outbond Call, Live Chat/WA
  • Min. 1 year of working exp as QA.
  • Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point).
  • Strong analytical thinking and problem solving skills.
  • Good teamplayer, calm, adaptable, and agile.
  • Able to join immediately.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
General Services
Educational Requirement
Completed associate's degree
Recruiter response to application
Once in a while
Office Address
South Jakarta, DKI Jakarta, Indonesia
Industry
E-Commerce
Vacancy
2 openings
Website
https://shopee.co.id/

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce. Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.

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