Shopee
Shopee

Customer Experience (User Researcher)  

Shopee

 
  • South Jakarta, Indonesia
    30, Pacific Century Place Lt. 26 SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2020-06-29T17:00:00+00:00
Job closed.

Job Description

  • Design, conduct, and analyze qualitative studies (field observations, interviews, usability tests) and quantitative studies (surveys) to understand user sentiments
  • Study competitor platforms and market trends to identify opportunities
  • Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience

Minimum Qualifications

  • Bachelor’s degree, preferably in Human-Computer Interaction, Statistics, Psychology, Computer Science or a related field.
  • At least 4 years of experience conducting user research (e.g. interviews, usability tests, field observations, surveys)
  • Strong communication skills in English and Bahasa Indonesia (verbal and written)
  • Ability to analyze and synthesize data from both quantitative and qualitative sources
  • Critical thinking and problem-solving skills
  • Self-starter with strong sense of curiosity
  • Good team player with positive attitude and strong sense of integrity and responsibility

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Sopo Del Tower, Jl. Mega Kuningan Barat III, Setia Budi, Jakarta Selatan 12950
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce. Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.

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