Team Leader | Coach
Sitel Philippines inc.
- Pasig, PhilippinesGround Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Ensures that calls are handled professionally. Provides direction and guidance to guarantee consistent achievement of key performance metrics. Achieves, measures, reports and communicates metric goal attainment for assigned team. Ensures accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents. Coaches, mentors and develops agent team for skills expansion and promotional opportunities. Performs other duties as assigned.
Minimum Qualifications
Education (if beyond High School or equivalent): Four-year college degree or directly related work experience.
Experience Target (in this job or a related function/field): Minimum of 12-18 months of call center experience, preferably as a Product Specialist.
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Demonstrated interpersonal, coaching and supervisory skills. Excellent verbal and written communication skills. Good computer skills (hardware, operating systems, Internet).
Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Demonstrated ability to set priorities and multi-task.
Special Certifications (if appropriate--identify if required to perform the job or just preferred):
Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):
Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above)
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City